Return & Refund Policy

At HyperZone.Pk, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully to understand your rights and obligations.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition that you received it.

  • You must provide a proof of purchase (order confirmation, receipt, or invoice).

  • Returns must be requested within 7 days of receiving the product.

2. Non-Returnable Items

Certain items are not eligible for return:

  • Opened or used cosmetics, perfumes, or personal care products.

  • Items purchased on sale/discount or during promotional offers.

  • Custom-made, personalized, or special-order products.

  • Digital products and downloadable content.

3. Return Process

  1. Contact our customer support team via WhatsApp / Email within 7 days of receiving your order.

  2. Provide order number, reason for return, and photos of the product (if damaged or defective).

  3. Our team will review your request and provide return shipping details.

  4. Pack the product securely and send it to the provided address.

  5. Once received, we will inspect the product and notify you about the approval or rejection of your return.

4. Refunds

  • Approved refunds will be processed within 5-10 working days after receiving and inspecting the returned product.

  • Refunds will be issued via bank transfer / original payment method.

  • Shipping charges are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, contact us within 7 days.

6. Damaged or Wrong Products

If you receive a damaged, defective, or wrong product, please contact us immediately with photos/videos of the item and packaging. We will arrange a replacement or refund at no extra cost.

7. Shipping Costs for Returns

  • Customer pays the shipping cost for returning a product (unless the product is defective or wrong).

  • In the case of defective or wrong products, we will cover return shipping costs.

8. Contact Us

For any return or refund requests, please contact us:
📧 Email: cs@hyperzone.pk
📱 WhatsApp: 03322440440
🏢 Address: HyperZone, Rojhan Street, Clifton, Block 5, Karachi, Pakistan, 75300