Free & Easy Returns and Refund Policy

1. At HyperZone.pk, customer satisfaction is our top priority. If your product is damaged, defective, incorrect, or incomplete at the time of delivery, you can raise a return request through the HyperZone Contact Form.
2. Returns must be initiated within 14 days from the delivery date for all eligible items.
3. For electronic appliances and mobile phones, issues arising after use or beyond the return policy period may be addressed under the seller’s warranty or brand warranty. Please check the product warranty details for further guidance.
4. We also accept changes of mind for selected categories. Kindly refer to the “Return Policy per Category” section for more details on eligible items.

Valid reasons to return an item

1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
2. Delivered product is incomplete (i.e. has missing items and/or accessories).
3. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
4. Delivered product is does not match product description or picture (i.e product not as advertised)
5. Delivered product does not fit. (i.e. size is unsuitable)

Returns and Refund Policy per Category

Please note that certain items marked as non-returnable on the product page are not eligible for return. For a detailed list of non-returnable items, view our complete policy.

Shop confidently at HyperZone.pk, knowing you have a transparent and convenient returns and refunds process.